FAQ

When will my order arrive?

Because we work directly with fulfillment centers around the world, delivery times may vary. Please check the processing time on the product page for how long the fulfillment center needs to prepare your item for shipment. 

Due to COVID-19 restrictions and pre-cautions some countries may experience shipping delays due to cargo flight limitations, therefore shipping time may be up to 35 business days. 

Can I return an item if I'm unsatisfied?
We accept returns for certain items, Please refer to our refund policy for complete details. Kindly contact our customer service before sending a parcel back. 

Can I change or cancel my order?

You can change or cancel your order within 24 hours of ordering. After that, it will be dependent on whether the product has been shipped or not.

What payment method do you accept?
we accept most major credit cards as well as via PayPal, Amazon Pay etc. If you need help Please contact us and we will be happy to assist.

Is my payment secured?
SSL Secure Checkout : We use SSL technology to make sure you could shop safely and with peace of mind.

How do I order?
When you find the product you would like to buy - simply press "Add to cart" and then "Check out". from there you will only have to enter the shipping information that is required and then choose your payment method

How do I contact support?
Please contact us by email: support@katemcenroeny.com

Do you provide tracking information?
Yes. Tracking information is sent to your email automatically once your order has been shipped and you can also track your order status here

Your Order will be shipped within 5-10 business days and you will get an email upon dispatch. If you have not received an email after 10 days from purchase, please contact our support team for your tracking information.